Shipping Policy
Last updated: July 3, 2025
1. Order Processing Time
Orders are processed within 1–2 business days, excluding weekends and statutory holidays. Orders placed after 12:00 PM ET will be processed the next business day.
2. Shipping Timeframes
Estimated delivery times after dispatch within Canada:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Express Shipping: 1–2 business days (available in select areas)
Shipping fees are calculated at checkout. Free shipping is available on orders over CAD $75.
For information on returns, see our Return Policy.
3. Order Tracking
After your order ships, you’ll receive a tracking number via email to follow your shipment.
4. Shipping Address Accuracy
Please double-check your address before submitting your order. We are not responsible for delays or delivery issues due to incorrect information.
5. Missed Deliveries & Returns
If a package is returned to us due to a failed delivery, we’ll contact you to arrange redelivery. Additional shipping fees may apply.
6. Lost or Stolen Shipments
If your order shows as delivered but is missing, please contact the courier first. We are not liable for packages once they are marked as delivered.
7. Discreet Packaging
All orders are shipped in plain, unmarked packaging for your privacy. There is no mention of product names or branding on the box.
8. International Shipping
We currently ship only within Canada. Please subscribe to our newsletter for updates on international shipping availability.
If you have any questions, please contact us.
Email: [email protected]
Address: 8350 Jane St, Unit 6, Concord, ON L4K 4X1, Canada